Gus and Friends

Gus and FriendsGus and FriendsGus and Friends

Gus and Friends

Gus and FriendsGus and FriendsGus and Friends
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Privacy Policy

Last Updated: 21 June 2026


1. About Us

Gus and Friends Pty Ltd ("we", "us", "our") is an Australian business that designs and sells educational pet products, including dog-safe food fridge magnets.


We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, subscribe to our emails, or otherwise interact with us.


If you have any questions about this Privacy Policy, please email us at contact@gusandfriends.com.au. 


2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase history
  • Customer service enquiries and correspondence
  • Marketing preferences
  • IP address
  • Device and browser information
  • Website usage data
  • Cookie and analytics data

We do not store your full payment card details. Payments are processed securely through third-party payment providers.


3. How We Collect Personal Information

We collect information when you:

  • Place an order through our website
  • Create an account
  • Subscribe to our newsletter
  • Contact us by email or through our website
  • Enter promotions or giveaways
  • Leave a review
  • Browse our website

We may also collect information automatically through cookies, analytics tools and similar technologies.


4. Why We Collect Your Information

We collect and use your personal information to:

  • Process and fulfil orders
  • Deliver products to you
  • Provide customer support
  • Respond to enquiries
  • Improve our products and services
  • Improve website performance and user experience
  • Detect fraud or security issues
  • Send marketing communications where permitted by law
  • Comply with legal obligations


5. Email Marketing

If you subscribe to our mailing list, we may send you emails about:

  • New products
  • Special offers
  • Promotions
  • Educational pet safety content
  • Business updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.


6. Shopify

Our online store is hosted on Shopify. When you make a purchase, Shopify collects and processes information required to complete your transaction, including your contact details, shipping details and payment information.


Shopify may store and process data on our behalf in accordance with its own privacy practices and security measures.


7. Payment Providers

Payments made through our website are processed by trusted third-party payment providers such as:

  • Shopify Payments
  • Stripe
  • PayPal
  • Other payment services we may use from time to time

These providers collect and process payment information directly. We do not receive or store your complete payment card details.


8. Cookies and Analytics

Our website may use:

  • Cookies
  • Pixels
  • Analytics tools
  • Similar tracking technologies


These technologies help us:

  • Understand website traffic
  • Measure marketing performance
  • Improve user experience
  • Remember your preferences


We may use services such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel (Facebook and Instagram)

You can adjust your browser settings to refuse cookies, although some website features may not function correctly.


9. Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify
  • Payment processors
  • Shipping and fulfilment providers
  • Marketing service providers
  • Website hosting providers
  • Analytics providers
  • Professional advisers
  • Government authorities where required by law

We do not sell your personal information to third parties.


10. Overseas Disclosure

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.


11. Security of Personal Information

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Security measures may include secure servers, password protection, encryption, restricted access and reputable third-party service providers. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.


12. Access and Correction

You may request access to personal information we hold about you. If any information is inaccurate, incomplete or out of date, you may request that we correct it.


To make a request, please contact us using the details provided in this Privacy Policy.


13. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services
  • Meet legal, accounting and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.


14. Children's Privacy

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove it.


15. Complaints

If you have concerns about how we handle your personal information, please contact us first.


We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).


16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically.

Copyright © 2026 Gus and Friends - All Rights Reserved. 

ABN 38 696 033 342.

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