Shipping Policy for Gus and Friends

Processing times

Orders are typically processed within 1–3 business days. During busy periods, processing times may be slightly longer.

Where we ship to

We currently ship throughout Australia. For international orders, please contact us before purchasing.

Shipping costs

Shipping within Australia is free. If you would like to explore international shipping costs, please reach out, and we can calculate those for you. 

Delivery timeframes

Estimated delivery timeframes are as follows:

- Western Australia: 2–7 business days

- Interstate Metro Areas: 3–10 business days

- Regional Areas: 5–14 business days

Please note that these delivery times are estimates only and may vary due to carrier delays.

Tracking information

Where available, tracking information will be provided via email once your order has been dispatched for your convenience.

Incorrect addresses

Customers are responsible for ensuring that shipping details are correct at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply for redelivery.

Lost or delayed parcels

If your parcel has not arrived within a reasonable timeframe, please contact us, and we will work with the shipping carrier to investigate the issue.

Damaged deliveries

If your order arrives damaged, please contact us within 7 days of receiving your order and provide photographs of the damage so we can assist you promptly.